Frequently Asked Questions

We are a manufacturer-backed trading company. Since 2015 we work exclusively with 3 long-term partner factories in Shenzhen and Dongguan. This gives you near-factory pricing plus the flexibility of mixed-model orders that pure factories rarely accept.

Yeshi Trading Co., Ltd. has been operating since 2015 – over 10 years of supplying mobile phone accessories worldwide. Our partner factories average 8+ years of OEM experience for global brands.

Office: Room 1006, Xianke Industry Building, Bagua 4th Road, Futian District, Shenzhen 518029, China.

Warehouse: 5-min drive from Shenzhen Bao’an Airport for fast international air shipments. Walk-ins welcome – book ahead via WhatsApp.

Yes. We hold a valid Chinese business license, import/export rights, and registered trademarks. Documentation available on request before order confirmation. Many of our products carry CE, FCC, and RoHS certifications – reports shared upon request.

Top markets: USAUKGermanyFranceSpainItalyMexicoBrazilJapanAustraliaUAESaudi Arabia

We ship to 60+ countries in total. Familiar with VAT/IOSS for EU, Amazon FBA worldwide, and major last-mile partners.

Core categories:

• Phone Cases – iPhone, Samsung Galaxy, Xiaomi, Huawei, foldable phones (Z Fold/Flip), leather, silicone, MagSafe, clear cases
• Chargers & Cables – GaN PD chargers (20W/30W/65W/100W), MagSafe wireless, USB-C/Lightning cables, car chargers
• Screen Protectors – tempered glass, anti-privacy, matte, hydrogel for phones/tablets/watches
• Audio – TWS earbuds (Bluetooth 5.3), neckband headsets, BT speakers
• Stands & Holders – desk stands, car mounts, MagSafe stands, ring holders
• Accessories – lens protectors, cleaning kits, packaging materials

Standard stock items: 50 pieces per model.

Mixed-model orders: 100-200 pieces total.

OEM / custom branding: 500 pieces per design.

First-time clients: We can be flexible on MOQ for sample orders – just ask.

Yes, and we strongly recommend it. Sample orders typically have:

• Lead time: 1-3 days from stock, 5-10 days for custom samples
• Cost: Sample fee + courier (DHL/FedEx/UPS, paid by you)
• Refundable: Sample fee is fully refundable on your first bulk order of 500+ pcs

Yes. Email sales@yeshi3c.com or message us on WhatsApp with the categories you want and we will send you the latest PDF catalog (organized by phone model and product type) within hours.

We track every major Apple, Samsung, Xiaomi, and Google launch. Cases and screen protectors for new models are typically ready in our catalog within 2-3 weeks of phone release. Pre-orders accepted before official launch.

Within 2 hours during business hours (Mon-Fri, 9:00-18:00 Beijing time). Complex custom orders may take up to 24 hours. For weekend inquiries, expect a reply on Monday morning.

Yes – full OEM and ODM:

• OEM: Your logo / brand on existing products (silk-screen, hot-stamping, laser engraving, embossed leather)
• ODM: Custom design from scratch – shape, material, color, packaging
• Custom packaging: Color box, blister, hangtag, manual, barcode labels – we handle artwork to print
• MOQ for branding: 500 pcs per design

Preferred formats: AI / EPS / PDF vector files (editable, scalable). High-res PNG (300 DPI+) also works for simple logos. We can also redraw your logo for a small one-time fee (~$30).

Pantone color codes preferred for color accuracy. Our team will send digital proofs for approval before production.

Yes, with two paths:

• Mold exclusivity: If you commission a new mold (~$500-3000 depending on product), you own the mold and design. Total exclusivity.
• Regional exclusivity: For larger orders (10,000+ pcs/year commitment), we can agree to regional sales restrictions in writing.

Yes. We sign NDAs before sharing pricing or design details. For OEM clients we keep your artwork files segregated and never display branded samples publicly. Your trade secrets stay with our sales lead and production manager only.

Absolutely. Our in-house design team will:

• Create dieline templates for your product
• Design front/back/side artwork following your brand guidelines
• Print samples for your approval
• Handle barcode (EAN/UPC) registration if needed

Lead time: 7-15 days for packaging design + production.

Three main options based on speed and cost:

• Air Express (3-7 days): DHL, FedEx, UPS, TNT – door-to-door, best for samples and urgent stock
• Air Freight (7-12 days): Airport-to-airport via DSV, K&N – for 100-500 kg orders
• Sea Freight (25-45 days): LCL or FCL containers – best per-unit cost for large orders
• Rail (Europe, 18-25 days): China-EU rail via Yiwu/Chengdu – middle ground for EU clients

Yes – we handle FBA shipments to:

US (all FCs)UKDE / FR / IT / ESCanadaJapanAustraliaMexico

We provide: FBA label printing, FNSKU verification, double-boxing (when required), pallet labeling, ISF/AMS filing, IOR services. Send us your shipment ID and we handle the rest.

Depends on order type:

• Stock items: 2-5 days
• OEM with existing molds: 12-20 days
• New OEM/ODM: 25-45 days (includes sampling and approval cycle)
• Custom packaging: +7-10 days on top of product lead time

You get a tracking number within 24 hours of shipment leaving our warehouse. We use carrier portals (DHL.com, FedEx.com) and consolidated tools like 17track.net for sea/multi-leg shipments. Our sales rep proactively pushes updates at customs clearance, departure, arrival, and delivery.

Default is FOB Shenzhen – you cover shipping. We can also quote:

• CIF / DAP: We arrange international freight, you handle import customs
• DDP (Delivered Duty Paid): We handle everything including destination duties – simpler but adds ~15-25% to cost
• EXW: You pick up from our warehouse with your own forwarder

Yes. Standard export docs included: Commercial Invoice, Packing List, Bill of Lading / Air Waybill, Certificate of Origin (Form A, FE, etc.), CE/FCC/RoHS certificates when applicable. Special docs (CO from CCPIT, fumigation, MSDS for batteries) on request.

Yes, with proper handling. We are certified to ship Class 9 lithium batteries via DHL/FedEx (UN3481/3091 documentation), air freight (with MSDS and UN38.3 reports), and sea freight (battery dangerous goods declaration). Battery shipments may add 1-2 days for documentation review.

Multiple options – pick what fits your business:

• T/T (Bank Wire): Most common for bulk orders, USD/EUR/GBP accepted
• PayPal: Up to $5,000 per order, buyer-protected (3.9% fee may apply)
• Payoneer: Popular with Amazon sellers, low fees
• Western Union: Quick for sample orders under $1,000
• Alibaba Trade Assurance: Available on request via our Alibaba storefront
• USDT (crypto): Accepted for select markets, request details

Standard: 30% deposit on order confirmation, 70% balance before shipment (paid against BL copy or pre-shipment inspection).

Sample orders: 100% prepaid.

Established clients (3+ orders): We can discuss 30/70 with sea freight, OA terms, or LC at sight.

Yes, for orders over $30,000 USD. We accept irrevocable L/C at sight from major banks (HSBC, Standard Chartered, BOC, etc.). L/C terms add 7-14 days to processing – please confirm before placing order.

We quote primarily in USD. For EU clients we can issue invoices in EUR or GBP at the prevailing exchange rate. T/T to our USD account is the most straightforward way to avoid double conversion fees.

Yes. We are a registered Shenzhen company (10+ years operating history) with verifiable business license, physical office, and consistent banking relationships. For first-time clients we recommend:

• Start with a small sample order to verify quality and service
• Use Alibaba Trade Assurance for added third-party protection
• Pay deposit via PayPal (buyer protection) if order is under $5,000
• Ask for our company verification documents – we send them freely

Every shipment passes our 4-step QC process:

• IQC: Incoming raw material inspection (silicone, leather, glass, PCBA components)
• In-line inspection: Random checks during production, defect rates tracked per batch
• Pre-shipment AQL sampling: AQL 2.5 standard (or stricter on request), photos/video shared before shipping
• Packaging verification: Final check for correct labels, FNSKUs, FBA prep

Independent third-party inspection (SGS, BV, TUV) welcomed at your cost.

Depends on product type. Common certifications we hold:

• Chargers/cables: CE, FCC, RoHS, UKCA, PSE (Japan), KC (Korea)
• TWS earbuds: CE, FCC, RoHS, Bluetooth SIG, RED
• Phone cases: RoHS, REACH, CPSIA (US child safety)
• Wireless chargers: Qi-certified (WPC), FCC, CE
• Tempered glass: 9H hardness certified, REACH

Test reports sent on request before order confirmation.

Report within 7 days of receipt with photos and/or video. We resolve via:

• Refund: For confirmed defects, refund within 7 business days
• Replacement: Free replacements shipped with your next order
• Credit: Discount applied to your next purchase

Your reputation is our reputation – we deal with it fast.

Industry standard for phone accessories is AQL 2.5 (acceptable quality limit), which means about 2.5% minor defects, 0% major. Our actual averaged defect rate over the past 12 months is 0.8% for cases, 1.2% for electronics. We track and publish this internally.

Yes, encouraged. We work with all major inspection bodies. You arrange and pay the inspector, we coordinate factory access. Typical cost: $200-400 USD per inspection day. Many of our larger clients build this into every order.

Yes:

• Electronics (chargers, earbuds, cables): 12 months from shipment date
• Phone cases & accessories: 6 months
• Screen protectors: Replacement coverage for manufacturing defects

Defective units shipped within warranty get free replacements bundled with your next order.

Yes. For Amazon sellers we provide:

• Returnless refund agreements for low-value defects
• Replacement units for confirmed seller-fault returns
• Photo/video documentation requirements to validate claims
• Quarterly review of return patterns to improve quality

Yes – clients placing 3+ orders or $20K+/year get a dedicated account manager who:

• Knows your product line and packaging requirements
• Sends new model arrivals proactively
• Tracks your inventory and suggests reorder timing
• Available on WhatsApp/WeChat during your business hours

Yes – find us at:

• Hong Kong Electronics Fair (April & October)
• Global Sources Mobile Electronics (April & October, Hong Kong)
• Canton Fair (April & October, Guangzhou) – Phase 2 Electronics
• CES Las Vegas (January) – selected years
• IFA Berlin (September) – selected years

Schedule a booth meeting in advance via email to lock in time.