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BEST SELLING PRODUCTS
Frequently Asked Questions
Everything you need to know about sourcing wholesale phone accessories from Yeshi Trading Co., Ltd.
Questions? 📞 WhatsApp: +86-189 2744 2220 | 📧 sales@yeshi3c.com
🏢 About Us
Q1: What types of business are you doing?
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We started as a retail business, and as we grew alongside our valued customers, our operations expanded to combine both retail and wholesale. Currently, retail accounts for about 40% and wholesale for 60% of our business. As we move forward, we anticipate an even greater shift toward wholesale. We are committed to bringing the latest trendy and quality phone cases to our customers, helping them stay competitive in their markets.
Q2: Who are your customers?
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Over the years, we have built strong partnerships with wholesalers, local distributors, physical store retailers, and Amazon sellers across 30+ countries. Many of them have significantly grown their business by offering our trendy, high-quality products to their end customers.
📦 Products & Orders
Q3: What products do you supply?
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We specialize in a wide range of mobile phone accessories, including:
- 📱 iPhone Cases — iPhone series, MagSafe-compatible designs
- 📱 Samsung Cases — Galaxy S series, Z Fold & Z Flip Series
- 🛡️ Tempered Glass Screen Protectors — 9H hardness, anti-fingerprint, Anti-privacy, anti-blue
- ⚡ GaN Fast Chargers — 20W–480W USB-C PD chargers
- 📱 Phone Stand Holders — adjustable desk and car mount designs
All products are available for bulk wholesale with low minimum order quantities.
Q4: What is your minimum order quantity (MOQ)?
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Our standard MOQ is 50 pieces per model. For mixed-model orders, the minimum is typically 100–200 pieces. We also offer more flexible MOQ options for new clients — please contact us to discuss your specific requirements.
Q5: Can I get samples before placing a bulk order?
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Yes! We strongly recommend requesting samples before committing to a bulk order. Here’s how it works:
- Sample fee: 2–3× the wholesale unit price (refundable upon placing a bulk order)
- Delivery time: 3–7 business days via DHL/FedEx express
- Process: Contact us via WhatsApp or email with the product models you need
📞 WhatsApp: +86-189 2744 2220
Q6: Do you offer custom branding (OEM/ODM)?
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Absolutely! We provide full OEM and ODM services, including:
- Custom logo printing (screen print, emboss, or deboss)
- Branded packaging design and printing
- Custom product colors and materials
- Product design based on your specifications
MOQ for custom branding: typically starts at 500 pieces per design.
Q7: How do you ensure product quality?
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Quality is our top priority. Every order goes through our multi-point QC process:
- Incoming material inspection — raw materials sourced from certified suppliers
- Production monitoring — random checks during manufacturing
- Pre-shipment inspection — full batch inspection before dispatch
- Secure packaging — shockproof and moisture-proof to minimize transit damage
Our typical defective rate is below 0.5%.
🚚 Shipping & Delivery
Q8: When will you ship my order after I place it?
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- Retail / dropshipping orders: Most items are in stock. Parcels dispatched within 48 hours after payment confirmation.
- Wholesale / bulk orders: Lead time confirmed before order placement. Standard: 7–15 days. Large orders: 15–30 days.
Q9: What shipping methods do you offer?
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- Small parcels: DHL, FedEx, UPS (fastest and most cost-effective)
- Bulk orders: Sea freight (FCL or LCL) for maximum cost savings
- Urgent orders: Air freight available
- Shipping terms: EXW, FOB Shenzhen, CIF, DDP, DAP
We recommend the best option based on your order quantity, destination, and budget.
Q10: How can I track my order?
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Once shipped, we send you a tracking number via email or WhatsApp. Track your parcels on:
- The carrier’s official website (DHL / FedEx / UPS)
- 17Track: www.17track.net — universal international tracking
Can’t find your tracking info? Contact us and we will assist you right away.
Q11: Do you ship to Amazon FBA warehouses?
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Yes! We ship to Amazon FBA fulfillment centers in the US, UK, EU, Canada, Japan, and Australia. Our FBA service includes:
- FBA label printing and sticking (free of charge)
- Double-boxing when required by Amazon
- Shipment to specific FBA warehouse addresses
- Full export documentation (commercial invoice, packing list, COO, etc.)
- Prep center services available upon request
💳 Payment & Terms
Q12: What payment methods do you accept?
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For Wholesale / Bulk Orders: T/T, PayPal, Payoneer, Western Union
For Retail / Dropshipping Orders: PayPal, Aliexpress Escrow
For established clients, open account terms (Net 30/60) may be available.
Q13: What are your payment terms for first-time buyers?
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For first-time buyers: 30% deposit upon order confirmation + 70% balance before shipment (via T/T or PayPal). More flexible terms available once a working relationship is established.
🔄 Returns & Disputes
Q14: What is your quality dispute policy?
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- Contact us within 7 days of receiving your order — provide photos/videos of defective items
- Our QC team assesses the issue and determines the cause
- Resolution: full refund, partial refund, or free replacement
Note: Disputes caused by incorrect use, normal wear and tear, or last-mile transit damage are not covered.
Q15: Can I cancel or modify my order after placement?
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- Cancellation: Possible before production starts (deposit refundable). Not possible once production has started.
- Modifications: Changes to quantity, model, or shipping address can be accommodated before shipment.
Contact us at sales@yeshi3c.com with your order number.
Still Have Questions?
Our sales team responds to all inquiries within 2 hours during business hours.
